Cities Serviced: All India

Details Required: Please complete all details as requested for on the screen carefully and as per the latest premium information received from KLI.  A sample bill is shown on the screen for reference.

• Policy Number: This is the 12 digit Policy  Number which is the unique number allotted to you by KLI. (For eg: 000000123456)

• Client Code: This is the unique id assigned to you by KLI (For eg: A1234567)

• Due Date: Please enter date in dd/mm/yyyy format. KLI will not accept payments made online after the due date.

• Premium Amount: The renewal premium notice will always have the Premium Amount for the relevant period. If there is a lapse or you make an extra payment, this will have to be adjusted with KLI directly by you. KLI will not accept part payments online.

Billing Frequency: KLI currently sends premium payment information about 30 days prior to premium payment due date.

Proof of Payment: For all payment made using Kotak Direct Pay and Payment Gateway services, you will get a confirmation screen showing details of the payments made. Additionally in your Statement of Accounts, all online Insurance premium payments will reflect. For example a payment of Rs 1254.36 towards a Kotak Life Insurance Policy No. 000001234567 to Kotak Life Insurance on 15th of December 2004, will appear as -  <<15/12/2004  DP KotakLife 000001234567 xxxxxxxxxx  Rs 1254.36>> where xxxxxxxxxx is the unique Bank reference no. that will display on your payment confirmation screen.

Disputes: In case of any disputes that you may have relating to the amounts billed to you, you will need to contact KLI directly. We will however definitely assist you in every possible manner to provide you with information on the payments that you have made.

Processing Time: We are responsible for ensuring that the payment as made by you using Kotak Direct Pay is sent to KLI by the next working day for all payments received before 5 pm on working days. However the time taken for your payment to reflect with KLI is dependant on time taken by Kotak Mahindra Old Mutual Life Insurance Ltd. to process the payment. You should ensure that you pay only your latest premium notice using Kotak Direct Pay and at least 2 working days before the due date as mentioned in your notice.

Charges: At present we are offering this service of making premium payments online absolutely free as a value added service for all our customers.