My transaction was cancelled and I have refund confirmation from Merchant but there is no refund/credit yet

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In order to resolve this, we request you to share proof of refund confirmation that you would have received from Merchant . It may be

1. Credit Voucher Receipt OR

2. Written proof from merchant i.e. Mail /Letter.

Ways to submit documents :

Option 1 : Click ""No,Need more help"" below to submit request along with required documents . Currently only 1 attachment is permitted .In case you want to share multiple documents/images,please ensure it is part of one file & upload in one go

Option 2: Using Net banking

Post Log in, click on the “Help” tab available at the top right corner of the page
Select “Inbox”
Select “Compose mail”
Post selecting necessary details in all field , you may attach required documents and click “Send”

Please Note:

Mention reference number if any in case you have already registered a request with any of our branches or phone banking
Mention your registered mobile number & email id while filling up the form
For sharing multiple documents, we recommend to use Net banking

What next?

Once we have registered request , we will share reference number on your registered email id.
Post receipt of the required documents we will be able to process your request and status will be communicated on your registered email ID.

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