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For Kotak Bank Customers
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Experience the all-new Kotak Netbanking Lite
Simpler, smarter & more intuitive than ever before. Now accessible on your mobile phone!
*A maximum of 3 Debit Cards and 1 Wearable Payments device are permissible for issuance on every CRN.
For enabling card controls and contactless transactions on your Wearable Payments device, click here.
Disclaimer:
Kotak Mahindra Bank is only a contactless payment enabler on the smart watch. The Fitness tracker which includes a pedometer, its accessories and warranties on the device are entirely a product of GOQii Technologies Private Limited. Only domestic Tap & Pay contactless, ECOM transactions are allowed on wearables. ATM withdrawals are not allowed on wearables. Please check FAQs below for details if you are facing any issues with your smart watch payments. 1 year warranty on the device is provided by the manufacturer. For detailed terms and conditions related to banking services click here
Know more about detailed terms and conditions related to smart watch functions provided by GOQii.
If you still don’t have a Kotak Bank Account yet, don’t worry!
Just open a Savings Account with us and then apply for the wearable device through Kotak Mobile Banking App or Net Banking.
| Final Price | *Contactless chip annual maintenance Fee | Replacement Fee |
***Physical Pin Re-generation fee | ||
|---|---|---|---|---|---|
| Smart Vital Plus | INR 3,499/- (inclusive of GST). It is inclusive of - INR 612.33 Contactless chip issuance amount charged by the bank - INR 2,886.67 for Smart Vital Plus fitness watch with complimentary 3 months wellness charged by GOQii Technologies Pvt Ltd |
INR 259+GST | INR 750+GST (Strap replacement charges) |
INR 100+GST |
|
* Contactless chip annual maintenance Fee is charged by bank from 2nd year onwards till validity or contactless chip band is active, whichever is less. ** For Physical Pin regeneration pls visit Debit card section in Net Banking. Online Pin generation is instant and free. Note: Fee charged is non refundable. |
|||||
To activate wearable payment device for in-store payments, please enable contactless feature following below steps:
Step 1: Login to Kotak Mobile Banking App or Net Banking.
Step 2: Cards à Debit Card--> Card controls--> Select Wearable Payment Device --> Enable card status --> Enable “Contactless” payments in Domestic controls --> Confirm
Pin is required for transaction above Rs 5,000/-. Pls refer below FAQ to set pin.
*In case of Smart Vital Plus, you can activate your health subscription by registering on GOQii App using activation voucher (sent in the Smart Vital Plus Box) and mobile number registered with the bank.
Follow below path to enable transactions or modify limits:
Step 1: Login to Kotak Mobile Banking App or Net Banking.
Step 2: Cards --> Debit Card--> Card controls--> Select Wearable Payment Device --> Enable card status --> Enable “Contactless” payments in Domestic controls--> Confirm
Step 3: To modify limits --> Limit management/ controls --> Edit limit of “Contactless” payments --> Confirm
Note: Only Domestic contactless, and ECOM transactions are allowed hence you will only be able to enable/ modify limits for these payment types.
You can also visit nearest branch to submit request for change of transaction limits.
Step 1- Enable contactless transactions through Mobile Banking App/ Net Banking
Step 2- To make payments, place your payment chip strap near the contactless symbol ))) on the POS machine at merchant outlets.
Step 3- Your transactions is done with a beep/ green light on the POS machine. Pls do not forget to collect the receipt for the contactless payment you made.
Pin is required for transactions > Rs 5,000/-.
*Transaction will only happen if Wearables (Payment chip strap of the smart watch) is tapped on the POS terminal within a distance of 4 cms.
To enable Ecommerce transactions and modify limits on your wearable payment device follow below path:
Step 1: Login to Kotak Mobile Banking App or Net Banking.
Step 2: Cards --> Debit Card--> Card controls--> Select Wearable payment Device --> Enable card status --> Enable “Ecom/Online” payments in Domestic controls--> Confirm
Step 3: To modify limits --> Limit management/ controls --> Edit limit of “Ecom/Online” payments --> Confirm
To know the card details associated with your wearable payment device and generate Pin for making online transactions, pls refer below FAQs.
Please follow below path:
Step 1: Login to Kotak Bank Mobile Banking or Net Banking.
Step 2: Go to Cards --> Debit Card--> On “Overview” screen select card number that displays your Wearable payment device --> click “Show card details” -->Enter OTP --> Click “Show CVV” --> Enter OTP
Or
Step 1: Login to Kotak Bank Net Banking.
Step 2: On the Home Page --> Scroll down to “Your Cards” section --> Clicking ‘More Details’ beside wearable image --> enter OTP --> Details will be visible
To SET PIN follow below path:
Step 1: Login to Kotak Mobile Banking App or Net Banking
Step 2: Cards --> Debit Card--> Regenerate Pin--> Select card number associated with your wearable payment device --> Enter New PIN --> Confirm new PIN--> Submit
You can also visit website to set pin https://www.kotak.com/en/transaction-services/generate-pin.html --> Select Debit card linked with your wearable payment device (Pls keep the card number, CVV and expiry details handy to generate pin via website. Card details can be viewed on Mobile Banking and Net Banking)
You may please visit https://www.kotak.com/en/digital-banking/ways-to-bank/net-banking/how-to-register.html for details on ways to register for Kotak Bank Net Banking.
To register for Kotak Mobile Banking pls download the app --> Click ‘Already have a Kotak account --> Enter existing Debit card details or Net banking password to generate MPIN.
*You will need Customer Relationship Number (CRN) which is Reference number mentioned on new account opening welcome letter.
Overall daily purchase limit is INR 1,00,000 (E-commerce). For Contactless transactions, daily purchase limit is INR 25,000.
Yes, you will be able to use your Wearable for making payment.
Yes, follow below path to disable payments for Wearable as per your needs:
Step 1: Login to Kotak Mobile Banking App or Net Banking.
If you want to disable specific type of payment only then,
Step 2: Cards > Debit Card--> Card controls--> Select card number associated with your wearable --> Disable card status --> Click Confirm
If you want to disable specific type of payment only then,
Step 2: Cards > Debit Card--> Card controls--> Select card number associated with your wearable payment device --> Disable “Contactless” or “ECOM/ Online” payments in Domestic controls as per your need.
*Pls do not disable card status else card will be disabled for all payment types.
Contactless payments need to be enabled on the device by visiting Kotak Mobile Banking App or Net Banking
Step 1: Login to Kotak Mobile Banking App or Net Banking.
Step 2: Cards --> Debit Card--> Card controls--> Select card number associated with your Wearable payment device --> Enable card status --> Enable “Contactless” payments in Domestic controls --> Confirm
Please check the daily contactless payment limits that you have set. If you have exhausted your daily contactless payment limit, it can be enhanced by following the below process:
Step 1: Login to Kotak Mobile Banking App or Net Banking.
Step 2: Cards --> Debit Card--> Card controls--> Select card number associated with your Wearable payment device --> Limit management/ controls --> Edit limit of “Contactless” payments --> Confirm
For further support you can call Kotak Bank Customer Support on 1860 266 2666.
If you are facing trouble with making contactless payment using your device then pls check if contactless payments are enabled on your device and you have not exhausted daily purchase limit. If still payments are not working then you can block and place a replacement request on your Kotak Mobile Banking App by following below steps:
Step 1: Login to Kotak Mobile Banking App or Net Banking.
Step 2: Cards --> Debit Card--> Lost/ Stolen/ Closure --> Select ‘closure’ --> Check box ‘Replacement required’ --> Submit Request.
Replacement charges applicable.
*If the device is smart vital plus provided by GOQii then Card linked will be closed and only payment chip strap will be replaced. Please connect with GOQii for replacement of other parts. If your watch with strap is lost/stolen, pls proceed to close the card without applying for replacement. You can apply for a new device from ‘Wearable Payments’ section.
Step 1: Login to Kotak Mobile Banking App or Net Banking.
You can block the debit card associated with the Wearable Payment device by calling the Kotak Bank Customer Support on 1860 266 2666 or through your Kotak Bank Mobile Banking App or Net Banking by following below steps. We request you to please do this immediately if you lose your device.
Step 1: Login to Kotak Mobile Banking App or Net Banking.
Step 2: Cards --> Debit Card--> Lost/ Stolen/ Closure --> Select card number associated with your wearable payment device --> Select ‘Lost/ stolen’ as applicable --> Submit Request.
Please note that if you check box ‘Replacement required’, only payment chip strap of the watch will be replaced. You can apply for a new device from the Kotak Mobile Banking App or Net Banking after blocking the existing device.
Pls note that below charges are non-refundable.
|
Final Price |
*Contactless chip annual maintenance Fee |
Replacement Fee |
**Physical Pin Re-generation fee |
Smart Vital Plus |
INR 3,499/- (inclusive of GST). It is inclusive of |
INR 259+GST |
INR 750+GST (Strap replacement charges) |
INR 100+GST |
* Contactless chip annual maintenance Fee is charged by bank from 2nd year onwards till validity or contactless chip band is active, whichever is less.
** For Physical Pin regeneration pls visit Debit card section in Net Banking. Online Pin generation is instant and free.
Renewal of the wearable is not allowed by the Bank. You can place replacement request for the strap through Kotak Mobile Banking App/ Net Banking by following the below steps:
There are three major components of the device constituting:
1- Smart Vital Plus Tracker provided by GOQii Technologies Pvt Ltd (To measure SpO2, Body Temperature, Heart Rate, Blood Pressure, Steps, Time and more)
2- 12 and 15 holes Strap provided by GOQii Technologies Pvt Ltd (To hold the smart device)
3- Payment chip strap with Contactless Chip / Secure Element / NFC to make contactless payment provided by the bank.
If you are facing any issue with the smart watch, then kindly connect with GOQii Customer Support via GOQii App- Home- Support or call on +91 8419940404 (Monday to Saturday - 10am to 6pm) for replacement.
Warranties on Smart Vital Plus are provided by GOQii. In case if you are facing any issues with the smart watch, please contact GOQii Customer Support via GOQii App- Home- Support or reach on 84199 40404
It is non-returnable.
If your device is Smart Vital Plus then you can connect with the bank customer support for replacement of payment strap if payments are not working. You can connect with GOQii customer support for replacement of your smart watch if it is not working.
