As per Annexure A (NSDL Circular - NSDL/POLICY/2022/122)
Escalation Matrix:
Details of
|
Contact Person
|
Address
|
Contact No.
|
Write to us
|
Working Hours
|
---|
Customer care
|
Archana Shukla
|
Kotak Infinity, 4th floor,
Zone IV, Bldg No. 21,
Infinity Park, General AK Vaidya Marg,
Malad (E), Mumbai - 400097
|
022-62042110
|
Click here
|
Monday to Friday
10.00 AM-6.00 PM
|
Head of Customer care
|
Mr. Amit Shah
|
Kotak Infinity, 4th floor, Zone I,
Bldg No. 21, Infinity Park,
General AK Vaidya Marg, Malad (E),
Mumbai – 400097
|
022-62042120
|
Click here
|
Monday to Friday
10.00 AM-6.00 PM
|
Compliance Officer
|
Mr. Ashish Mishra
|
6th Floor, Compliance Department,
27 BKC, G-Block,
Bandra-Kurla Complex,
Bandra (East), Mumbai-400 051
|
022-61661673
|
Click here
|
Monday to Friday
9.30 AM-6.00PM
|
CEO
|
Mr. Ashok Vaswani
|
Kotak Mahindra Bank
27 BKC, 9th Floor,
Plot No. C 27, G Block,
Bandra Kurla Complex, Bandra East,
Mumbai 400051
|
022-61660000
|
Click here
|
Monday to Friday
9.30 AM-6.00 PM
|
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
As per Annexure A (CDSL Circular - CDSL/POLICY/2022/122)
Escalation Matrix:
Details of
|
Contact Person
|
Address
|
Contact No.
|
Write to us
|
Working Hours
|
---|
Customer care
|
Archana Shukla
|
Kotak Infiniti, 4th Floor, Zone 4, Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400097
|
022-62042110
|
Click here
|
Monday to Friday
10.00 am to 6.00 pm
|
Head of Customer care
|
Mr. Amit Shah
|
Kotak Infinity, 4th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097
|
022-62042120
|
Click here
|
Monday to Friday
10.00 am to 6.00 pm
|
Compliance Officer
|
Mr. Ashish Mishra
|
6th Floor, Compliance Department, 27 BKC, G-Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400 051
|
022-61661673
|
Click here
|
Monday to Friday
09.30 am to 6.00 pm
|
CEO
|
Mr. Ashok Vaswani
|
Kotak Infinity, 4th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097
|
022-61660000
|
Click here
|
Monday to Friday
10.00 am to 6.00 pm
|
In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
“After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market.
Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State”.