DETAILS OF AUTHORISED PERSONS
Name
|
Designation
|
Contact
|
Cletus Dsilva
|
Assistant Vice President
|
022-660 52654
|
Sumit Jayakar
|
Senior Vice President
|
022- 6605 2646
|
Sanjay Mehta
|
Senior Vice President
|
022 -660 52665
|
Vickram Valecha
|
Senior Vice President
|
02266056027
|
Pankaj Mishra
|
Vice President & Compliance officer
|
022-61660001/2
|
PROCEDURE FOR ACCOUNT OPENING
Client to approach the business team on E-mail ID - [email protected]
- Relationship Manager (RM) will connect with the client to understand the requirements and explain the detailed features and fee structure for Custody DP services.
iii. If the client wishes to go ahead with the Account opening, RM will introduce the client with Custody DPs onboarding team and share Due Diligence Questionnaire (DDQ) to understand the structure, background and other requirements of the client in detail
- Client will have to provide filled DDQ, basis which list of documents for account opening will be shared by the Custody DPs onboarding team.
- Documents shall be reviewed for their completeness and Custody DP Services will then be provided to the client subject to complete set of required documents as requested are provided to the Onboarding team to grant registration (incase of FPI’s) and account opening.
Steps to file a complaint.
Please refer to the escalation matrix to register any grievance. The time for resolution of complaints is 7 working days. To check the status on the grievance you may write to the email ids provided below in the escalation matrix.
The email ID [email protected] caters only to Custody Services related queries/grievances/complaints. Queries/grievances/complaints relating to other services of the Bank received on this email, will not be responded to.
For queries/grievances/complaints relating to other services of the Bank, please write to [email protected] or connect with the helpline numbers available on website - https://www.kotak.com/en/help-center.html
Escalation Matrix: As per Annexure A (NSDL Circular - NSDL/POLICY/2022/122)
Details of
|
Contact Person
|
Address
|
Contact No.
|
Email Id
|
Working Hours
|
|---|
Customer care
|
Cletus Dsilva
|
IT Park, 02nd Floor Zone 1, Malad East, Mumbai 400097
|
022-660 52654
|
[email protected]
|
Monday to Friday
9.30 AM-6.00PM
|
Head of Customer care
|
Sanjay Mehta
|
IT Park, 02nd Floor Zone 1, Malad East, Mumbai 400097
|
022 -660 52665
|
[email protected]
|
Monday to Friday
9.30 AM-6.00PM
|
Compliance Officer
|
Pankaj Mishra
|
6th Floor, Compliance Department, 27 BKC, G-Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400 051
|
022 - 61661673
|
[email protected]
|
Monday to Friday
9.30 AM-6.00PM
|
CEO
|
Ashok Vaswani
|
IT Park, 02nd Floor Zone 1, Malad East, Mumbai 400097
|
022- 660 52641
|
[email protected]
|
Monday to Friday
9.30 AM-6.00PM
|
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market.
Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.
Streamlining of Regulatory Reporting by Designated Depository Participants (DDPs) and Custodians as per SEBI Circular SEBI/HO/AFD/ AFD-SEC-2/P/CIR/2024/8, dated January 25, 2024. (Please Click here for reporting format)
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