Milind Nagnur and Bhavnish (Nish) Lathia, Chief of Customer Experience, meet in the new tech hub in Mumbai. From revamping tech and building customer experiences, to photography and travel, this conversation covers their personal stories and experiences.
Nish spearheads the Bank’s customer experience function and also oversees technology for the Consumer Bank. He comes with twenty five years of global experience including eighteen years at Amazon spanning across all business functions like product management, ecommerce, marketing, engineering & analytics with a primary focus on enhancing customer experience.