Forex Card

Q: What are the currencies in which the Forex Card is available?

The Forex Card is currently available in 13 currencies:US Dollar (USD), European Euro (EUR), Sterling Pound (GBP), Australian Dollar (AUD), Singapore Dollars (SGD), Swiss Franc (CHF), Hong Kong Dollars (HKD), Canadian Dollar (CAD), Japanese Yen (JPY), Swedish Krona (SEK), South African Rand (ZAR), United Arab Emirates Dirham (AED), Saudi Riyal (SAR). Each of these currencies is also termed as Currency Wallet, where in one can load one or more currency wallets of the respective country of travel.

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Travelling abroad? Whether you travel for holiday or for business, the Kotak Forex Card gives you global convenience and unmatched security.

Embedded with a Chip, ensuring
higher level of security

Loaded with multiple currencies
on a single Card

Accepted worldwide at all Visa
accepting merchant outlets and ATMs

Separate web-login to manage
your Travel Card account from
anywhere in the world

SMS & E-mail alerts for
every transaction

Complimentary Insurance

Other Features

Available in 13 currencies - US Dollars, Euro, Pound Sterling, Australian Dollars, Singapore Dollars, Swiss Franc, Hong Kong Dollars, Canadian Dollars, Japanese Yen Swedish Krona, South African Rand, United Arab Emirates Dirham, Saudi Riyal

Customer Web Log-in

Kotak Mahindra Bank's Prepaid Web access service brings you quick and easy, 24 x 7 access to your Travel Card account. Log on to www.kotak.com.

Backup card

If you lose your Travel Card or its damaged, you can instantly get a new card. Simply call your Relationship Manager or visit your nearest branch to apply for a card and continue to enjoy the services.
You may either apply for a backup/additional card in advance or when you need it. Visit www.kotak.com to activate your travel card, load money or regenerate the PIN

Long Validity

The Kotak Forex Card is valid for a period of 3 or 5 years. Please refer to expiry date mentioned on your travel card.

Lost Card Liability Insurance

Feel more secure than carrying cash in your wallet. With your Kotak Forex Card, there is no need to worry even if your card is misplaced. This card comes with a complimentary Lost Card Liability Insurance up to Rs. 2,00,000. The insurance covers any misuse up to 30 days prior to your reporting of the lost card and 7 days after reporting.

Purchase Protection Insurance

Avail Purchase Protection Insurance on purchases you make with Kotak Forex Card up to Rs. 1,00,000. Tangible goods purchased using the Kotak Forex Card are insured against loss/damage within 90 days from the date of purchase.

Air Accident Insurance Cover

Travel without any worries, Kotak Forex Card brings you complimentary Air Accident Insurance Cover up to Rs. 15,00,000.

Loss of Passport and / or Travel Documents

Moreover the Kotak Forex Card comes with a loss of passport / travel documents insurance cover of up to Rs. 50,000. All costs incurred in procuring including application fees for the lost passport and any travel documents such as travel visa, etc. are covered.

Loss of Checked in Baggage International

In case of loss of checked in baggage, on international outbound flights, the Kotak Forex Card offers a cover up to Rs. 50,000 to cover all necessary items for the insured for basic needs such as clothes, personal use / basic necessity items, etc.

Visa Global Customer Assistance Service (GCAS)

When travelling overseas, your Kotak Forex Card offers you peace of mind through the comprehensive Global Customer Assistance Service (GCAS). This 24-hour emergency service is offered by Visa across the globe and can be used for lost/stolen card reporting, emergency card replacement and miscellaneous inquiries. We are amongst the first banks in India to offer the convenience of emergency card replacement services, so that you are never without your card even when travelling overseas. You can call the VISA call centre numbers to avail VISA's Global Customer Assistance Services. You can find a country wise list of GCAS numbers at http://www.visa-asia.com/ap/Subscription/gcas.jsp

Frequently Asked Questions

What is Forex Card?

The Forex Card is a Chip based pre-paid card introduced in association with Visa. It is the first card to offer you the option of loading up to 13 currencies in a single card in a convenient and secure way.

This card gives you the freedom to shop anywhere in the world and provides access to the currency of your destination at competitive market rates.

It can be used at all VISA ATMs and merchant establishments accepting VISA Cards worldwide except for a few countries which are listed in FAQ (2)

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Will I be able to use my Forex Card across the World?

Forex Card will work across the world other than the countries mentioned below:

Iran, North Korea, Cuba, Syria, Crimea region, Afghanistan, Venezuela, India, Nepal, Bhutan, Myanmar (Burma).

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How does Forex Card work?

Your Forex Card will be activated with the loaded currencies within 24 hours of the bank getting clear funds from your end. Once active, the card can be used at any international location.

The Forex Card works just like a Credit/Debit Card for purchase transactions at merchant establishments that have an electronic terminal. The only difference is that the transaction amount is directly debited from your Forex Card balance.

The card can be used to withdraw cash at all Visa ATMs worldwide. Irrespective of the currency in the card, the cash dispensed will be of the said currency of the country. Only ensure that you remember the PIN given to you with the card welcome kit. The same is unique for every card and can be changed only through travel web log-in. Following are the steps for using a Forex Chip Card during a POS transaction:

The cashier inserts the chip card in the POS terminal
The chip card must remain in the terminal till the transaction is completed

If the POS terminal does not have chip facility, the card can be used for normal magnetic stripe swipe on the POS terminal.

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How is a Forex Chip Card better than a magnetic stripe card?

The chip card is also known as EMV Card. EMV is the brand name of EMV Co. which stands for Europay MasterCard Visa.

This organization has set the standards for payment cards with chips. Due to increasing fraud and misuse on the payments that are done through the magnetic stripe cards, the smart EMV cards have been developed according to the EMV standard in order to prevent fraud and misuse.
This makes the chip card more secure against card fraud than cards that rely only on data encoded in a magnetic stripe on the back of the card.

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What are the currencies in which the Forex Card is available?

The Forex Card is currently available in 13 currencies:

US Dollar (USD), European Euro (EUR), Sterling Pound (GBP), Australian Dollar (AUD), Singapore Dollars (SGD), Swiss Franc (CHF), Hong Kong Dollars (HKD), Canadian Dollar (CAD), Japanese Yen (JPY), Swedish Krona (SEK), South African Rand (ZAR), United Arab Emirates Dirham (AED), Saudi Riyal (SAR). Each of these currencies is also termed as Currency Wallet, where in one can load one or more currency wallets of the respective country of travel.

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