I have rejected location access by mistake. What should I do?

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You need to grant location access to proceed with Video KYC. Follow these steps to enable location access on your device:

Go to Chrome settings

Click on Site Settings

Go to location

You will see a list of blocked websites

Find the Kotak website link

Under permissions, select location

Change the permission to 'allow' from 'block'

You can also book an appointment with an Kotak811 officer or visit the nearest Kotak Mahindra branch to complete your Full KYC.

To book an appointment via the app,

1. Visit the Kotak811 section on the Kotak811 Mobile Banking App

2. Click on 'Verify your a/c'

3. Click on 'Book appointment'

A customer support executive will call you to confirm the time and your address before the visit.

To locate a Kotak branch near you for walk-in KYC, click https://www.kotak.com/en/reach-us.html

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