My cheque book was incorrectly returned with reason given as landmark needed.

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You can view delivery status and update landmark by following below steps

Net-banking

1) Login to Net-Banking

2) Click on Keya icon -> Click on Track Card/Chequebook/PIN & more

3) If applicable, you will see a button called “Request for Redelivery” against Cheque book displayed on your screen.

4) On click, you will be re-directed to a new Kotak Bank page on a browser

5) You will see tracking details as well as the option to re-schedule delivery or add landmark

6) Once changes are done by you, same will be passed to respective courier company

Mobile Banking

1) Login to Mobile Banking

2) Click on Keya icon -> Click on Track Card/Chequebook/PIN & more

3) If applicable, you will be see a button called “Request for Redelivery” against Cheque book displayed on your screen.

4) On click, you will be re-directed to a new Kotak Bank page on a browser

5) You will see tracking details as well as the option to re-schedule delivery or add landmark

6) Once changes are done by you, same will be passed to respective courier company

Please Note :: You will able to update landmark only in case of failed attempt of deliverable.

This functionality is not applicable, in case of RTO (Return To Origin) which happens after 3 attempts to deliver

If deliverable status is RTO, Please call our cutomer care no 1860 266 2666 available between 10 am to 6 pm for redelivery of your cheque book to nearest branch or registered address.

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