I am unable to redeem my credit card reward points

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Steps to redeem your reward points:

Login to net banking and Click on Cards Tab > Click on Credit card Tab.
Click on PVR Claim & Reward Redemption option.
Select the card number from the drop down menu.
Post selecting the card number total reward points would be reflecting in ""Total reward points"".
Check for the preferred email id reflecting in EMAIL option.
Select the Category against which you want to redeem the points from the drop down.
Select the Sub category from the drop down.
Post selecting the sub category click on ADD TO CART.
Once confirming the details the Coupons would be send to the registered email id.

Still facing issues? Don't Worry. We can look into it,

Please take a screenshot/picture of error message and share it with us. This will help us investigate the issue & provide resolution.

Ways to submit documents :

Option 1 : Click ""No,Need more help"" below to submit request along with required documents . Currently only 1 attachment is permitted .In case you want to share multiple documents/images,please ensure it is part of one file & upload in one go

Option 2 : Using Net banking

Post Log in, click on the “Help” tab available at the top right corner of the page
Select “Inbox”
Select “Compose mail”
Post selecting necessary details in all field , you may attach required documents and click “Send”

Please Note:

Mention reference number if any in case you have already registered a request with any of our branches or phone banking
Mention your registered mobile number & email id while filling up the form
For sharing multiple documents, we recommend to use Net banking

What next?

Once we have registered your concern, we will share reference number on your registered email id.
Post receipt of the required documents we will be able to process your request and status will be communicated on your registered email ID.

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