My Transaction is failed/declined but still the amount is debited

Home

Services

Products

Help

Get App

This is a rare scenario; We can sort this out!

If the transaction is failed/declined and amount has been debited/deducted, then it will be reversed in the next 48 hrs from the time of transaction in case reversal raised by merchant

If there is no reversal beyond 48 hrs,we request you to share below details to resolve this:

1. Proof of Failed/Declined Transaction

2. Void slip from the merchant

3. Merchant response in case the issue is already highlighted to merchant

Ways to submit documents :

Option 1 : Click ""No,Need more help"" below to submit request along with required documents . Currently only 1 attachment is permitted .In case you want to share multiple documents/images,please ensure it is part of one file & upload in one go

Option 2 : Using Net banking

Post Log in, click on the “Help” tab available at the top right corner of the page
Select “Inbox”
Select “Compose mail”
Post selecting necessary details in all field , you may attach required documents and click “Send”

Please Note:

Mention reference number if any in case you have already registered a request with any of our branches or phone banking
Mention your registered mobile number & email id while filling up the form
For sharing multiple documents, we recommend to use Net banking

What next?

Once we have registered request , we will share reference number on your registered email id.
Post receipt of the required documents we will be able to process your request and status will be communicated on your registered email ID.

Useful Links

Was this information helpful?