Waiver of charges / fees

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Please note that all charges are as per the General Schedule of Features & Charges (GSFC). Click here to know the GSFC.
Kindly note that submitting a query does not mean the charges will be reversed. Waivers, if any, will be basis internal policies
Request you to please attach supporting documents if any, by using the Upload file option before submitting your query
Turn Around Time (TAT) for Waiver of Fees/Charges is 3 working Days after all details and supporting documents, if any are completely & correctly submitted.

Option 1:

Click here to submit your query (recommended)

Option 2:

To place a request for any Fees/Charges waivers, you can also login to Net Banking.

Do not have Net Banking password / Mobile Banking PIN (MPIN)?

Net Banking: Generate your password online by inputting your Customer Relationship Number (CRN). Click here.
Mobile Banking: Create / Reset your MPIN using your Net Banking / Debit Card / Credit Card details. Click on “Forgot MPIN” after entering CRN in the app.

Do not know your CRN?

Send a SMS from your registered mobile number with the bank on "9971056767 or 5676788" and just mention "CRN". Your CRN will be sent to you instantly

After logging in Click on the "Instalment Loans" Tab in Net Banking or “Loans” Tab in Mobile Banking.

You can also call our Customer Contact Centre on 18602662666 (Local call rates apply) between 09:00 am to 07:00 pm from Mon to Sat excluding holidays

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