Jyoti Tatikonda, Senior Vice President talks to our CTO Milind Nagnur about the complexities of large platform migrations. They delve deeper into managing a legacy enterprise customer service platform and building a state of the art service cloud platform.
Jyoti has nearly 20 years of work experience in the domain of Customer Relationship Management/ Customer Centricity, Customer Experience, Digital Experience, Business excellence, Process improvement and Team Management.