Level 1

Reaching out for the first time? Connect with us using any of the below channels:

Name: Ms. Khushi Ahuja
Email: Click here

Address: Kotak Mahindra Bank Ltd.
Kotak Infiniti, 5th floor, Zone 2, Bldg. No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097

Telephone No: 022-62042100
Working Window: 24*7

If you have not received a satisfactory response at Level 1 within 2 working days, please escalate to Level 2

Name: Mr. Ankush Kannaw
Email: Click here

Address: Kotak Mahindra Bank Ltd.
Kotak Infiniti, 5th floor, Zone 2, Bldg. No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097

Telephone No: 022-62042110
*Mon to Fri 10.00 am to 6.00 pm excluding bank holidays

Since this is an escalation to Level 2 , be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully.

If you have not received a satisfactory response at Level 2 within 2 working days, please escalate to Level 3

Name: Mr. K. Vora
Email : Click here

Address: Kotak Mahindra Bank,
Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: 022-6204 2120
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Principal Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully.

In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

Since this is an escalation to Level 2 , be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully.

Since this is an escalation to Principal Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

Since this is an escalation to Principal Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully.

In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman