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If you have not received a satisfactory response at Level 1 within 5 working days, please send an email to escalate to Level 2

Name: Priti Punjabi
Email: Click here

Address: Kotak Mahindra Bank Ltd.
27 BKC, 2nd Floor
Plot No. C - 27, Block - G
Bandra Kurla Complex
Bandra (E), Mumbai - 400 051

Telephone No: (022) 61661166*
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Level 2, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email.

If you have not received a satisfactory response at Level 2 within 10 working days, please send an email to escalate to our Principal Nodal Officer

Name: Mr. K. Vora
Email: Click here

Address: Kotak Infiniti, 4th floor, Zone 1,
Bldg No. 21, Infinity Park,
General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: (022)-61660250*
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Principal Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email.

n case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

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We would respond to you within 5 working days.
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We would respond to you within 10 working days.
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