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Frequently Asked Questions

How do I get the Kotak Mobile Banking App?

Download the Kotak Mobile Banking app from app.kotak.com or go to application stores - Apple App Store / Google Play Store You can also SMS 'Mobile' to 9971056767 / 5676788 to receive the link on your registered mobile number.

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What type of handset do I need to use the Kotak Mobile Banking App?

Mobile Banking App is supported on your smart phones. The app is available in iOS (version 8.0 onwards), Android (version 5.0.0 onwards) operating systems. You need to have access to internet (mobile data / Wifi) to use the app

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Can I access Kotak Mobile Banking if I have not registered for Net Banking?

Yes. Mobile Banking access is not related to Net Banking. You can register for Mobile Banking using your active Credit or Debit Card details.

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What precautions do I need to take while using Mobile Banking?

Following are the precaution that neess to be taken:

Memorize your MPIN and do not write it anywhere. Please don't disclose your MPIN to anyone, including Kotak Mahindra Bank staff
Change your MPIN at regular intervals
Do not use obvious numbers like date of birth, mobile or landline number, etc. as MPIN

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Will I be charged for using the app?

Mobile Banking app is absolutely free. There are no charges levied by the bank. However standard internet usage charges are applicable as levied by your service providers.

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