Security

Phone Banking

Whether it be an urgent banking need or just an account-related question you need an answer for, with our 24-hour customer service, the closest Kotak Mahindra Bank branch is now on your phone. Just give us a call, and we’ll be happy to assist you in any way possible.

Quick and easy access anytime, anywhere

PIN-based security

Interactive Voice Response System (IVRS)

Customer Care Officers available 24x7

Disclaimer

*Conditions apply: Phone Banking Service for Loans is available Monday to Friday, 9:00Am to 6:00PM (excluding holidays).

Eligibility Criteria

Customers with a Savings Account, Term Deposit, Current Account, Demat Account, Loans, Investments and Credit Cards can avail the phone banking service
The customer should be registered for phone banking

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Security

PIN Security

Accessing Phone Banking is easy. All you are required to do when you call us, is to enter your Customer Relationship Number followed by the '#' key, and validate it by entering your 6-digit Phone Banking PIN. This enables higher security for your transactions. Please ensure that Phone Banking PIN is known to no one but you. Once done successfully, you will be able to speak with our Customer Care Officer who will be glad to assist you.

PIN Change

If you are a first time caller, you will be prompted by the system to change your Phone Banking PIN to one of your choice after you've been successfully identified by the system. We request you to change your PIN accordingly to help ensure that your account information is not available to anyone but you. Additionally, you have the option of changing your Phone Banking PIN directly, at your convenience, by dialing "6" on our Main Menu when you call us.

PIN Generation/Regeneration

For all our customers who haven't had the opportunity to register themselves for Phone Banking, or those who've have forgotten the Phone Banking PIN allocated to them, our Customer Care Officers will be glad to assist you. You can generate Phone Banking PIN yourself on the IVR.

Non-usage of TPIN for more than 720 days

If you have not used your Phone Banking PIN for more than 720 days, your Phone Banking access is blocked automatically in the interest of account security. To get access to Phone Banking, you need to call us from your mobile number registered with the Bank and speak to our Customer Care Officers, who will be glad to assist you.

Services Offered

Phone Banking for Cardholders

Get your Bank Account details - balance, account activity, un-cleared funds and cheque status
Know the latest interest and exchange rates
Request a cheque book and account statements
Open a Term Deposit or get details of all your Term Deposits
Request for fund transfer¹
Pay your bills through bill pay facility
Place stop cheque payment instructions
Register for Net banking

Phone Banking for Credit Cardholders:

Get your Credit Card account details - your outstanding balance, transactions, account activity and Payment status
Pay your Kotak Credit Card dues online
Request for account statements
Request for EMI, Balance Transfer and Personal Loans on your Credit Card^#

Phone Banking for Demat Accountholders:

Get your transaction or holding details
Request for a Demat transaction or holding statement

Phone Banking for Investment Accountholders:

Get your account and transaction details
Purchase/Redeem Mutual Fund units
Check the status of your purchase and redemption requests
Current NAV details of your investments
Request a statement of account

Phone Banking for Loan account holders:

Enquire on your loan account and outstanding
Request for repayment schedule or Interest Certificate

Disclaimer

¹Conditions apply. You can give us financial instructions through our Phone Banking service based on your account operating mandate, i.e. if you have a single or unconditional signing authority on your account, you can transact on your accounts through the phone

^#Conditions apply

Call Us

Banking Helpline Number: 1860 266 2666***

Credit Card Helpline Number: 1860 266 2666***

Abroad Helpline Number: +91 22 6204 2001

When dialing from abroad, please use either the Abroad Helpline Number, which is chargeable*, or one of the below country-specific toll free numbers. (Operational 24*7)

USA:1855 365 676

Australia:001180044990000

HongKong: 00180044990000

U.K.:008004499000

Canada:18557684020

Singapore:8001013054

Disclaimer

*Charges are payable as per the service provide in the respective country or location

***Local call rates apply

Please note that Personal Loans and Home Loans are offered in select locations only

The call center for Personal Loans and Home Loans is operational between 9:00AM and 6:00 PM

24x7 Phone Banking

Phone Banking

Disclaimer

Eligibility Criteria

Security

Services Offered

Phone Banking for Cardholders

Phone Banking for Credit Cardholders:

Phone Banking for Demat Accountholders:

Phone Banking for Investment Accountholders:

Phone Banking for Loan account holders:

Disclaimer

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Disclaimer