Application Process

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To make the loan application process faster, we have introduced a complete digital end-to-end journey for customer on-boarding process where biometric login, E-NACH and OTP based application eSign is all that’s required during the application process.

Here is the step-by-step process for availing the loan.

1) Instant in-store EMI

Regular process for loan application:

Walk-in to the store to purchase the desired product
Select the product for purchase
Ask for Kotak Smart EMI schemes and get the necessary information
Provide documents for your loan application
Complete the digital loan application journey
Make the down payment and receive the product delivery

Enjoy superfast approvals Biometric KYC process for loan application:

Walk-in to the store to purchase the desired product
Select the product for purchase
Ask for Kotak Smart EMI schemes and get the necessary information
Use your thumb for biometric KYC
Loan approved in seconds
Make the down payment and receive the product delivery instantly.

Experience a complete digital video KYC process for loan application: (coming soon)

Walk-in to the nearest partner store & select your desired product
Ask for Kotak Smart EMI and opt for Video KYC
Store Manager will fill your details in the online portal
If your loan is approved, you will be connected to our Video KYC agent
Keep your Aadhaar Card^ & PAN Card ready for verification
On successfully completing the Video KYC, your loan process is completed

2) Debit Card EMI

SMS DCEMI<space><Last 4 digits of Kotak Debit Card Number> to 5676788 to know your pre-approved limit
Visit the nearest store click here and select the desired product to purchase
Ask for Kotak Debit Card EMI and swipe your Debit Card at the Point of Sale terminal
Select the EMI tenure
Validate the payment using your Debit Card PIN
Complete the transaction

Not just this, you can also avail No Cost EMI* using Kotak Debit Card on the best-in-class shopping websites like Amazon.in. Watch the video to know more!

3) Smart EMI Card

Kotak Smart EMI Card is accepted across leading merchant outlets and shopping websites.

How to use?

Merchant outlets:

Shop > Contact Cashier > Swipe your Smart EMI Card > Enter Smart EMI Card PIN > Complete the transaction

Shop Online:

Add to cart > Visit payment page > Enter your Smart EMI Card number > Enter the OTP* > Click on ‘Submit’ > Complete the transaction

*6-digit OTP will be sent to your mobile number / email ID registered with the bank

How to repay?

Your primary Kotak Account will be debited from the EMI deductions. In case you don’t have a Kotak Bank Account, the EMI will be deducted from the Account mentioned in e-NACH / NACH form submitted at the time of purchase.

Frequently Asked Questions

How do I apply for a new Smart EMI Scheme?

For this, you can visit the nearest store where Kotak Smart EMI has a tie up. Click here to find the store near you.

How do I change my EMI date?

Currently there is no option available to change the EMI due date. Payment due dates are as per the schedule shared in the loan sanction letter.

What is my EMI date?

Your next EMI is as per the schedule shared in your loan sanction letter.

How can I view my EMI status?

You can view your EMI status through Kotak Mahindra Bank’s Net-banking. Please follow these steps:

Enter your CRN number and create a new password.
Login to net-banking with your new password
Enter the dynamic access code (sent to your registered mobile number)
Check ‘overview status’.

Where can I view my loan documents?

The sanction letter is sent to your registered Email ID available with the bank (as mentioned by you in the application form).

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