Helpline

Helpline

Check Store

Locate the partner store

new-dealer-relation-d

Helpline

We are absolutely committed to clarity, accuracy, and transparency, with no room for errors or misunderstandings. Our representatives will ensure that you are well aware of all the details related to your loan.

For any queries, suggestions or complaints please feel free to get in touch with us on 1860 266 7777 (Local call rates apply) between 09:00 AM to 07:00 PM from Monday to Saturday, excluding holidays or write to us at cdservice@kotak.com

Frequently Asked Questions

How do I apply for a new Smart EMI Scheme?

For this, you can visit the nearest store where Kotak Smart EMI has a tie up. Click here to find the store near you.

How do I change my EMI date?

Currently there is no option available to change the EMI due date. Payment due dates are as per the schedule shared in the loan sanction letter.

What is my EMI date?

Your next EMI is as per the schedule shared in your loan sanction letter.

How can I view my EMI status?

You can view your EMI status through Kotak Mahindra Bank’s Net-banking. Please follow these steps:

Enter your CRN number and create a new password.
Login to net-banking with your new password
Enter the dynamic access code (sent to your registered mobile number)
Check ‘overview status’.

Where can I view my loan documents?

The sanction letter is sent to your registered Email ID available with the bank (as mentioned by you in the application form).